Return / Refund Policy

Return / Refund Policy

RETURN / EXCHANGE DETAILS

  • Sale, Clearance or Special Order items are not eligible for return or exchange.      
  • Electronic items, Tools and Chemicals are not eligible for return or exchange
  • Our Return policy lasts 7 days. If 7 days have passed since your purchase, unfortunately we are unable to authorize a refund or exchange.

 

  • Returns and exchanges must be requested within 48 hours of receipt of product at the ship to address listed on the order, with the exception of helmets.

 

  • Helmet returns must be requested within 24 hours of receipt.

 

  • Items must be in as-delivered condition with absolutely no signs of wear, installation or attempted installation. 

 

  • Items must be in the original packaging with all OEM tags and contents still attached and included.  
  • Items will be inspected and approved or rejected within 2 business days of receipt. 

 

  • Approved returns will be refunded immediately and a confirmation will be  emailed to you. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days. 

 

  • Refunds may take an additional 2-10 days to be applied depending on your credit card company.

 

  • Items must be returned with the Return Material Authorization (RMA) number we supply clearly marked. To complete your return, we require a receipt or proof of purchase.

 

  • Items cannot be returned to our physical store without prior Authorization.

 

  • Again all Sale, Clearance, Special Order items, Electronic items, Tools and Chemicals are not eligible for return or exchange.

     

    RESTOCKING FEES

    Authorized Returns that opt for a refund to the original payment method incur a 20% restocking fee. Exchanges and returns that opt for a store credit have no restocking fees.

    RETURN / EXCHANGE - RETURN SHIPPING

    Customers are responsible for return shipping. All Shipping costs to and from are Non-Refundable.

    Depending on where you live, the time it may take for your returned product to reach us, may vary. 


    You are required to use a trackable shipping service and purchase shipping insurance to cover the value of the item. There is no guarantee that we will receive your returned item, so for your safety always ship with insurance to cover the cost of the items value. We recommend utilizing UPS or USPS services 

    We are not held responsible for lost or missing returns that never arrive to our facility, the insurance requirement is to protect you in such an instance, your lost item claim will be filed directly by you with the shipping provider you chose 

    Depending on where you live, the time it may take for your returned product to reach us, may vary.  

    LATE OR MISSING REFUNDS (if applicable) 

    If you haven’t received a refund yet, re-check your bank account and contact your bank directly. There is often some processing time before a refund is posted. 
    By credit card, contact your credit card company, it may take some time before your refund is officially posted. 

    If you’ve done all of this and you still have not received your refund yet, please contact us at info@oneloveboston.com for further assistance 

     

    FITMENT DISCLOSURE

    Fitment information is provided by the manufacturer and does not guarantee a fit when used in conjunction with non original parts. Customers are responsible for confirming fitment prior to purchasing. 

     

    DAMAGED GOODS

    Please let us know ASAP if any goods arrive damaged. Please keep all original shipping containers and take pictures, do not dispose of any packaging . Claims are handled through the shipping carrier (USPS, UPS ). We will assist our customers in these claims. This process can take several weeks or more to complete so please be patient.

    SHIPPING ERRORS

    In the event that a shipping error has occurred that is attributed to our handling of such item, we will cover the costs for return shipping and re-shipping. Contact us as within 48 Hours of receipt.

    DEFECTS

    Each manufacturer has its own warranty policy. One Love Boston will assist customers with their warranty; however One Love Boston does not provide any direct warranty on any item sold.

    WARRANTY RETURNS

    Most manufacturers offer an additional warranty period which covers against merchandise defects. To determine warranty requirements for a specific item, please contact the manufacturer or contact our staff for assistance.

    Please note, warranty processing may take up to 8 weeks and will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.

     

    GIFTS

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, inspected and approved  you will receive a store credit.  

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you, we will send a refund to the gift giver and he/she will be aware of the return.